MultiGoods is built on people and technology. Sometimes, machines fail or global unforeseen events stall our logistics. If something goes wrong:
- We notify you first: We don’t wait for you to ask, "where is my order?" If there is a delay, we detect it and inform you immediately.
- We take responsibility: If the error was ours, the solution is ours. No fine print.
- Fair Compensation: An error at MultiGoods is a failure in our mission. Therefore, every resolved issue is accompanied by a gesture of goodwill (credits or discounts) to compensate for your time.